We offer free shipping on orders over $35 within the contiguous 48 US states. Expedited shipping is available for select items. The shipping rate on orders under $35 is a flat rate fee of $4.95.
Please email customer service at email@example.com for shipping rates to Alaska, Hawaii, Puerto Rico and any other US islands.
For international orders, please email us and we will provide a shipping quote for your approval. Customs and International country taxes may be applicable and are not included in the shipping rates. Not all products are available for international shipping.
Please note that since some items are shipped directly from the manufacturer and others are shipped from our warehouse, some orders will arrive in separate packages. Some products coming from overseas may take longer to arrive.
We offer two types of furniture delivery services:
Standard Ground and White Glove Delivery
All furniture orders will be shipped with our Standard Ground Delivery service, unless the White Glove Delivery option is selected on the Shopping Cart page. All furniture deliveries will be scheduled Monday through Friday in daytime hours.
Standard Ground Delivery includes delivery to the first threshold (front door, curbside, garage, lobby, or loading dock; depending on delivery conditions) and a 4-hour delivery window. Your furniture will be delivered in approximately 5 to 10 business days from shipment date. Standard Ground Delivery is free for all purchases. . Please allow extra time if the item is an oversize item. Please see each product page for estimated delivery time.
White Glove Delivery includes light assembly, removal of packaging, and the careful placement of furniture (up to 1 flight of stairs), and debris. Your furniture will be delivered in approximately 2 to 3 weeks. All White Glove Delivery furniture orders will be shipped complete. White glove delivery is a $250 one time charge.
Disclaimer: We inspect all furniture pieces before shipment. Freight damages on occasion do occur in transit. Please follow the procedures below:
- Inspect your shipment before the driver leaves.
- If you suspect hidden damages, open the box and check the condition of the merchandise.
- If you find damages, please have the driver make note on the freight bill the number of damaged pieces and a detailed description of the nature of the damage.
- Be prepared to provide proof of damages with photographic documentation of the damaged box and merchandise.
- Call us for immediate assistance at 1.866.820.3948 or email us at firstname.lastname@example.org.
The customer is responsible for determining whether merchandise can be delivered from the delivery truck to the item's final destination. Please be aware of corridors, doorways, elevators, ceiling heights, turning radius, etc. which may cause a delivery problem. If the customer is not home at the time of a furniture delivery, additional shipping charges may be incurred for redelivery. All shipping charges are non-refundable. Customer is responsible for any additional return shipping costs.